Refund Policy

    Last updated: May 1, 2025

    1. Introduction

    At Copifai, we strive to provide high-quality services that meet our customers' expectations. This Refund Policy outlines our guidelines for refunds and cancellations.

    2. Subscription Cancellations

    You may cancel your subscription at any time through your account settings or by contacting our support team. When you cancel your subscription:

    • Your subscription will remain active until the end of your current billing period
    • You will not be charged for subsequent billing periods
    • No partial refunds are provided for the unused portion of your current billing period

    3. Refund Eligibility

    We offer refunds under the following circumstances:

    • Technical Issues: If you experience significant technical issues that prevent you from using our Services and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a refund.
    • Duplicate Charges: If you were charged multiple times for the same subscription, we will refund the duplicate charges.
    • Free Trial Charges: If you were charged during what should have been a free trial period, we will refund those charges.

    4. Refund Process

    To request a refund:

    1. Contact our support team at admin@optimaier.com with the subject line "Refund Request"
    2. Include your account email address and the reason for your refund request
    3. Provide any relevant details or documentation that supports your request

    We will review your request and respond within 5 business days. If your refund is approved, it will be processed through the same payment method you used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

    5. Non-Refundable Items

    The following are generally not eligible for refunds:

    • Subscriptions that have been active for more than 14 days
    • Subscriptions that have been used extensively
    • Cancellations due to changes in business needs or strategy
    • Issues caused by third-party integrations outside of our control

    6. Free Trial

    We may offer a free trial period for our Services. If you do not cancel before the end of the trial period, you will be automatically charged for the subscription. No refund will be provided if you forget to cancel your subscription before the trial period ends.

    7. Exceptional Circumstances

    We understand that exceptional circumstances may arise. If you believe your situation warrants a refund outside of our standard policy, please contact our support team with details of your case. We will review each request on a case-by-case basis.

    8. Changes to This Policy

    We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

    9. Contact Us

    If you have any questions about this Refund Policy, please contact us at admin@optimaier.com.